FAQs

ALLERGENS | COLOUR DYEING | COLOUR ONLINE CORRESPONDENCE | DESIGNS |  WHOLESALE WINDING

| ALLERGENS |
As I personally have severe fragrance allergies, all products used on my yarns are hypo-allergenic and completely fragrance free. All you will smell on your new yarn-babies is sheepy goodness!

I rarely use natural dyes for colouring the yarns as the natural dye process actually uses many toxic chemicals to set the dye (mordants). Instead, I use acid dyes, the 'acid' being citric acid, a mild acid which occurs naturally in citrus fruits. These dyes are so safe I can use them in my home kitchen. The one natural dye I use regularly, Avocado dyeing, does not require a mordant.

| COLOUR DYEING |
All my yarn is dyed to try and prevent striping or pooling as much as possible. This creates a random/softer variegated effect that looks amazing in plain stockinette but also works fabulously with more complicated and textural stitch motifs.

Dye lots are not available as dyes are applied by hand in small quantities - therefore no two hanks are exactly the same. As such, it is always advisable to alternate skeins to create even colour in larger projects.

IMPORTANT!
Some of the intense colours, particularly the pinks/reds/yellows, are naturally more prone to bleeding. Like all hand-dyers, I strongly recommend pre-washing bright colours if you are doing colourwork or striping to avoid disappointment in your finished garment. Putting a colour catcher in your blocking bath can help with this.

I've taken all possible steps to make these bright hues as colourfast as possible and have indicated this tendency on all colours that are more prone to bleeding. This is just a natural result of the smaller dye particles of super bright or fluorescent dyes. Be forewarned that these hues *may* bleed into lighter colours if you don't take the time to über-wash and rinse until every trace of colour is gone.

| COLOUR ONLINE |
Colour online is mostly how your screen reads code. The more pixels a screen has combined with the bit depth reading capabilities, the more colour combinations can be displayed. This varies from device to device.

Although I take great care in photographing my yarns, all colours on the internet can vary from monitor to monitor due to the nature of different hardware settings. Check out this article for a better explanation than I can get into here.

NOTE: I am unable to offer refunds due to colours not matching what you saw on your monitor as it is completely out of my control, so please contact me by email before purchasing if you need help with a specific hue.

| CORRESPONDENCE |
I wear a lot of hats as the owner and sole employee of Kettle Yarn Co. and get a large number of emails per week. As a result I've had to limit my email admin days to Tuesdays and Thursdays in order to keep things running and be able to dye more glorious yarn for you!😉 Please be patient - I will get back to you as soon as I can! See below for some answers to your questions.

Please check this page for answers to general questions as many of your answers can be found here. If you have questions regarding shipping - eg. if your parcel has not yet arrived - please read the shipping info. All information about how your parcel was shipped and how long it should take to arrive is there. 

| DESIGNS |
For help with designs please check my Ravelry group and contact the designer directly for pattern questions. 

| WHOLESALE |
If you’d like to become a Kettle Yarn Co. retailer please contact me for a wholesale price list and terms.

| WINDING / CUSTOM ORDERS | 
Being a one-woman show who dyes yarn, admin, graphic and web design, etc. for this business, I just don't have enough time in the day to also wind yarn for orders. I am also no longer able to do custom orders. Thanks for understanding!

 

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